Support for the technology your team uses
A technology issue can stop more than one person from working. Tell us which systems are affected, how many people need help and whether there is a workaround. That context helps us discuss the right next step.
- Office computer and workstation troubleshooting
- Wi-Fi, connectivity and network issues
- Email and software setup or troubleshooting
- New workstation setup and employee device enquiries
- Backup and security support enquiries
One-time help or an ongoing IT contract?
One-time support is a starting point when you have a specific issue or setup task. An ongoing arrangement is worth discussing when the same problems recur, your team is growing or you need a regular point of contact for IT. The scope should match your equipment, users and business needs.
What to discuss before choosing an IT support contract
Ask for a clear written scope before committing. Agree on what is included, how support is requested and what happens when work falls outside the arrangement.
- Number of users, computers, locations and key applications
- Support hours and agreed response targets
- Whether remote and on-site visits are included
- Responsibility for backups, updates and security tasks
- Pricing, exclusions, onboarding and cancellation terms
Local support for Edmonton businesses
We serve Edmonton and surrounding communities. Share your office location when you contact us so we can confirm availability and discuss whether remote troubleshooting or an on-site visit fits the issue.
Frequently asked questions
Do you offer ongoing business IT support in Edmonton?
Yes. On Site IT Alberta accepts enquiries about ongoing business IT support and contracts in Edmonton and surrounding communities. Contact us to discuss your users, equipment, support needs, scope and pricing.
Can I request help without an ongoing contract?
Yes. Contact us about a one-time computer, network, email or software issue. We will discuss the support needed and availability before you arrange service.
Is your business open 24/7?
On Site IT Alberta is open 24/7. Call 780-203-6901 to discuss your issue. Availability, response timing and any on-site visit must be confirmed when you contact us.
How much does business IT support cost?
Pricing depends on the issue, equipment, location and scope of support. Contact us for pricing before booking; an ongoing contract requires an agreed scope.