When remote support may fit
Remote troubleshooting can be a useful option for issues that can be inspected through a working computer connection. Whether it is suitable depends on the fault and whether you can safely access the device.
- Email or application settings
- Software setup questions
- Troubleshooting on a computer that can connect to the internet
When an on-site visit may fit
Some problems need someone to inspect the equipment or connections in person. Describe what is and is not working so the support approach can be discussed before booking.
- A computer that will not start
- Physical workstation or printer setup
- Network cabling or Wi-Fi issues requiring checks at the location
What to tell your IT support provider
Explain what happened, which devices are affected, whether you have internet access and where you are located. For a business, include the number of affected staff and the work that has stopped. This helps identify whether remote support is a practical first step.
Arrange help in Edmonton and surrounding communities
On Site IT Alberta is open 24/7 for business and home support enquiries. Call 780-203-6901 or email info@onsiteitalberta.ca to discuss your location, issue, availability and pricing. An immediate response or visit is not guaranteed.
Frequently asked questions
Is remote IT support always faster?
Not necessarily. It can avoid travel when the device is accessible and connected, but a physical equipment or connectivity problem may need an on-site visit. Timing depends on the issue and support availability.
Can remote support fix a computer with no internet?
Remote access generally needs a working connection. Describe the connection problem when you call so the next step can be discussed.
Should I give my password in an email?
No. Do not send passwords or other sensitive information in an enquiry email. Share a description of the problem, your device type and a way to contact you instead.